To protect member privacy and ensure accurate service, members should contact ASRS directly when they have questions about their own accounts and use their personal, secure ASRS online account to submit inquiries.
ASRS has seen an increase in employers calling, emailing, or sending secure messages on behalf of members. While employers play an important support role, ARS §38-755 limits the information ASRS can share with third parties, including employers.
When members contact ASRS directly: