To protect member privacy and ensure accurate service, members should contact ASRS directly when they have questions about their own accounts and use their personal, secure ASRS online account to submit inquiries.

ASRS has seen an increase in employers calling, emailing, or sending secure messages on behalf of members. While employers play an important support role, ARS §38-755 limits the information ASRS can share with third parties, including employers.

When members contact ASRS directly:

While members are receiving Long-Term Disability (LTD) benefits, Broadspire will issue a W-2 for these benefits, which will be mailed by January 31st. W-2 forms will be sent to the member’s address on file with Broadspire. If a member contacts the Employer regarding a missing LTD W-2, please direct them to their Disability Specialist for assistance. 

Additionally, please note that updated claim packets will be available through the employer's secure account by January 31, 2026.

Workforce changes like a Reduction in Force (RIF) can be difficult for employers and employees alike. When a RIF affects ASRS–covered employees, employer reporting isn’t just a formality.  It has real consequences for a member’s retirement records and how quickly a member can access benefits such as refunds or retirement disbursements.

A new year is the perfect time to review, refresh, and strengthen your ASRS Secure Employer Account. In the coming months, the Arizona State Retirement System (ASRS) will transition to ID.me multi-factor authentication (MFA) to further protect employer and member information.

To ensure a smooth transition and avoid any interruption to your ability to conduct business with ASRS, employer action is essential.

Why This Matters 

An Employee's resignation or termination does not affect their Long-Term Disability (LTD) claim or its processing. If the Employee is no longer employed when they begin the application process, they may still be eligible, provided they were an active contributing member of the Arizona State Retirement System (ASRS) as of the potential date of disability. 

If the LTD claim is approved and the Employee begins receiving LTD benefit payments, they will continue to accrue ASRS service credit toward their retirement.

As an employer with ASRS-participating members, you play a crucial role in ensuring compliance and giving eligible new hires all the information and tools they need. One of the most important, but sometimes overlooked, items is the 65+ Membership Waiver. Understanding this waiver, and having the right processes in place, benefits both your organization and your employees.

In March, ASRS will be upgrading the log-in process for all secure accounts, both Member and Employer, in order to strengthen account security and streamline access. To ensure a smooth transition, we need your help now.

Before this upgrade goes live, please take time to review and update your employer account information. Accurate access and clean user records are essential for a seamless rollout.

What You Need to Do Now

1. Confirm Administrator Access

Double-check that your designated administrators are still correct:

The Arizona State Retirement System is excited to announce a new project designed to enhance the Premium Benefit (subsidy) disbursement process. This initiative involves significant improvements to the online Employer Portal, aiming to make the process more efficient and user-friendly.

The Arizona State Retirement System (ASRS) provides retirement, disability, and survivor benefits to eligible public employees across the state. For participating employers, one of the most important responsibilities is ensuring that all eligible employees are enrolled accurately and on time. Online enrollment through the ASRS secure portal makes this process faster and more reliable, but it also requires diligence on the part of employers to meet statutory requirements.

An LTD Employee Claim Packet must be provided to the employee if any of the following apply:

• The employee has been approved for full-time or intermittent Family and Medical Leave (FMLA) due to their own medical condition 

• The employee has been approved for full-time or intermittent medical leave of absence based on a medical condition