ASRS offers many options to our members to help you complete processes and achieve your retirement goals. You can call us and speak with a highly trained Retirement Specialist who can answer your questions right there over the phone.
Telephone, Virtual, & In-Person Appointments
Most questions can be answered quickly and easily by our staff via phone or secure message from your myASRS account, with no appointment necessary. If your situation requires more time, please reach out to us to schedule a 30-minute one-on-one appointment:
- Click the button above to schedule your appointment
- Advanced reservation is required to schedule a 1-on-1 meeting
- For questions regarding your appointment:
- Hours: Mon-Wed 8AM - 5PM / Thur-Fri 8AM - 4PM
- Phoenix: 602-240-2000
- Tucson: 520-239-3100
Toll-Free: 800-621-3778
- Upon making your 30-minute appointment, you will receive:
- Email confirmations with date and time
- Calendar Invites
- Email reminders one and two weeks prior to your appointment
Medical Insurance Appointments
For complex questions regarding your ASRS medical insurance plan, you can also use the button above to schedule an appointment with a dedicated UnitedHealthcare representative. If you have unresolved issues after working with general ASRS or UnitedHealthcare customer service, or need an in-depth explanation of benefits, please schedule an appointment so we can assist further.
For general inquiries, please call the customer service number on the back of your ID card (shown below).
- ASRS Plans, UnitedHealthcare Medicare Advantage: 844-876-6161
- ASRS Plans, UnitedHealthcare non-Medicare Choice: 800-509-6729
Phone Appointment
- Schedule a future appointment that fits your schedule
- We call you at the designated date & time
- Good option for those who want someone else present for the conversation
Virtual Appointment
- Meet online via Google Meet platform
- Safe and secure
- Use your smartphone or computer’s webcam to see and speak to a retirement specialist
- Great option for website assistance
- Screen-sharing of your personal information
In-Person Appointment
- Meet face-to-face
- Phoenix and Tucson appointments available
- Complete paperwork with a Retirement Specialist
Be Prepared
We look forward to seeing you at your upcoming appointment! Be sure to keep your confirmation email handy as it contains the date and time of your appointment.
- Visit our Appointment Prep and Checklist page for everything you need to know before your appointment.
- What questions should you be thinking about prior to your appointment? View our checklist of questions.
