Need Additional Assistance?
Answers to most of your questions can be found on the ASRS website or can be answered during a member education program; however, we understand every person's situation is unique. If you've already attended a Member Education meeting or webinar and still feel you need some additional assistance, the ASRS also offers telephone appointments, in-person appointments, or remote online counseling.
Telephone Appointments
A Retirement Specialist is available to answer your questions Monday through Wednesday from 8 AM to 5 PM, and Thursdays & Fridays from 8 AM - 4 PM at the following numbers:
602-240-2000 from within metropolitan Phoenix
520-239-3100 from within metropolitan Tucson
800-621-3778 from outside the Tucson and Phoenix areas
If you feel your situation needs additional time to discuss, the ASRS offers telephone appointments so you do not need to drive to the office. You can schedule an appointment for a Retirement Specialist to call you for a 30-minute telephone appointment for further assistance.
In-Person Appointments
Thinking about coming in to see us?
Appointments are required for all in-person counseling sessions so we are better prepared to assist you. In-person appointments are only available at our Phoenix office.
For those who have not yet made an appointment but might want to, please consider the following before making that decision:
- ALL one-on-one appointments are currently held by telephone or in our Phoenix office.
- Plan Ahead! The ASRS requires appointments for all 30-minute one-on-one meetings with Retirement Specialists regarding your retirement.
- Our staff schedules are fully booked well in advance. The next available appointment is generally 2-3 weeks in the future.
- Scheduling an appointment ensures we are well-prepared to discuss specifics about your account. Members who walk in to the ASRS offices without an appointment are unlikely to be able to see an ASRS Retirement Specialist that day.
- To safely observe social distancing rules, only 1 guest is allowed to attend the appointment with you. A child counts as a guest.
- Our Retirement Specialists are available in Group Meetings (weekly) and on the phone (weekdays) and via secure messages from your myASRS account. You will get the same service without having to wait 2-3 weeks for a 30-minute appointment.
- Our website has all the answers too! Just log in to your secure account myASRS Login for details on your specific retirement.
- The fastest way to apply for retirement is through your secure account. You cannot file online for retirement in the office. You will get all your questions answered during the appointment but will need to file online after the appointment, using your own computer, tablet, or phone.
- In-person appointments are with Retirement Specialists only. Health insurance vendors are not available onsite. Retirees who are enrolled in our health insurance are encouraged to contact the plan numbers on the back of your ID cards. If your issue isn't resolved to your satisfaction by the plan's customer service centers, please call us and request a call back from one of our vendors.
Give us a call to discuss whether an appointment with a Retirement Specialist is your best course of action.
For those of you who have already MADE an appointment, see your confirmation email for details and how to prepare for a productive meeting. For another copy of the checklist and such, click here