Questions can arise at any time, and now it’s quicker and easier to get answers from the ASRS, day or night. Meet “ASRS Answers” – a digital assistant ready to answer all your general questions about the Arizona State Retirement System.
ASRS Answers is great at explaining what annuity options are, or how retirement benefits are calculated, or providing insight on long term disability. Need instant guidance on logging into your myASRS account with ID.me? Or just wondering what our hours of operation are? ASRS Answers can help! Just click on the orange “ANSWERS” chat bubble in the bottom right of AzASRS.gov and ask away!
Things To Keep in Mind
• Our new chatbot is just that – a bot! It scans designated information for an answer to your questions. It is not ASRS staff responding to question, nor does it have the capability of connecting you to a live member of ASRS staff.
• We are continually improving and expanding its knowledge base. If it can’t answer something you’ve asked, we apologize, but know that we’ll use your question to improve our chat for the next time.
• ASRS Answer cannot answer questions specific to your account. It has zero access to member data. Our friendly bot is solely to help answer general questions about the ASRS and our benefits.
We hope you find this new resource an easy way to get some quick answers, should you have them. Or to maybe just point you to the correct webpage for additional info. If you do have account-specific questions, we’re always here for those too! Just log into you secure myASRS account and send us a Member Secure Message (MSM) through your online myASRS secure account, and a member of our staff will assist you.
