To ensure smooth communication and timely processing, each employer is required to designate at least one LTD Associate and one LTD Signer. We also strongly recommend identifying a backup for the LTD Associate role, which helps prevent delays when your primary contact is unavailable. These roles are most commonly filled by members of your human resources or payroll teams, though employers may assign other knowledgeable staff as needed.
It’s important to note that Broadspire/ ASRS is unable to add, remove, or update LTD Associates on the distribution list. Any changes to LTD roles must be completed by your organization’s ASRS website administrator. Administrators can manage users by logging into the secure employer section of the ASRS website and selecting the “Maintain Employer User” link.
Staff members serving as LTD Associates or Signers play a critical role in the LTD process and should plan to attend all required training sessions, along with any regular update meetings. These sessions provide important information on system updates, procedural changes, and best practices to help your organization remain compliant and well-informed.
If you have any questions about LTD roles, user access, or training opportunities, please reach out to the ASRS Employer Relations team or Broadspire for assistance.
