In today’s digital age, ensuring your personal information remains safe while communicating with ASRS is more important than ever. That is why ASRS offers our Member Secure Messaging (MSM) program, a trusted, confidential, and efficient way for members to get in touch with a representative.
A Safe and Secure Way to Communicate
The Member Secure Messaging tool provides a fully protected communication channel between members and ASRS. This ensures that any documents you send, whether they contain your personal information or that of a dependent or beneficiary, are always securely safeguarded.
Using this service is always simple and convenient. Once logged into your secure MyASRS account, you can easily upload and send documents directly to ASRS staff without worrying about email vulnerabilities or postal delays. Messages and attachments are encrypted, ensuring that your information stays private from the moment you send it.
How to use the MSM Feature
To get started, you will log into your MyASRS account and navigate to the Communication and Education section on the left-hand menu. Then select Secure Messages.
In this area, you will be given the option to Create a New Thread and be prompted to select a subject; select the one that best matches why you are contacting ASRS.
In the message window, enter your message, and if needed, you may attach one document or image using the Browse button provided.
Helpful Tips:
- · Only one attachment is allowed per secure message.
- · A written message is required. You cannot send a message with only an attachment.
- · Only one attachment is allowed per secure message.
Once submitted, your message will be reviewed by an ASRS team member and responded to as soon as possible. While this is not a live chat conversation with our staff, we strive to answer all messages within 2 hours during business hours. Secure messaging lets you contact us anytime; weekends, holidays, or after hours.
When your ASRS response is available you will receive an email notification prompting you to log in and view the message in your Secure Messages. These responses will remain in your Secure Message inbox, allowing you to refer back to them at a later date if needed.
Verified Member Communications
Security works both ways. Just as you want to know your messages are being handled safely, ASRS also needs to verify that requests and questions are coming directly from you. The secure messaging system confirms your identity, helping prevent fraud and unauthorized account changes.
Real People, Real Answers
Perhaps the most reassuring feature of the Member Secure Messaging program is the personal touch. Every message is read and responded to by a trained ASRS staff member. You will always receive an expertly crafted response from someone who understands your retirement benefit and is ready to assist.
Why Use Secure Messaging?
- · Confidential: All messages and documents are secure and protected.
- · Convenient: Access anytime through your MyASRS account.
- · Trusted: Communicate directly with real ASRS representatives.
- · Efficient: Faster and more reliable than standard mail or email.
- · Confidential: All messages and documents are secure and protected.
For peace of mind, convenience, and confidence, the ASRS Member Secure Messaging Program is the best way for retirees to stay connected. Log into your secure ASRS account today and try it for yourself.
