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Human Resources or ASRS?

Sometimes, it’s hard to know whether you should be helping to answer an employee’s questions about the ASRS or their pension, or when you need to point them our way. In general, if they have questions specific to their account – such as benefit estimates or possible retirement dates – they’ll need to either contact the ASRS or log in to their secure myASRS account. If they have more general questions – what or who the ASRS is, benefits of their pension plan, etc. -  it’s good for employers to be able to have answers.

That said, there are specific situations in which an employee will need to work either with you, their employer, or the ASRS.

Some items employees should go to their employer for:

    • Updating any demographic information that’s changed, including address, phone number, email address, and beneficiary (while making sure to remind them that they’ll need to update this information with the ASRS as well by logging into their myASRS account.)
    • Short Term Disability information
    • Getting a Long Term Disability application / claim packet
    • Insurance options that may be offered through you, their employer, and not the ASRS
    • Verifying their termination date
    • Getting an Ending Payroll Verification (EPV) completed
    • Information on whether their Payroll Deduction Authorization (PDA agreement) has been implemented

Some items employees should go directly to the ASRS for:

    • Setting up their personal myASRS account
    • Applying for retirement, or completing the retirement application
    • Status of any pending applications
    • Benefit Estimates
    • Service Purchase cost, eligibility, etc.
    • Return To Work questions

Obviously this isn’t a comprehensive list, but hopefully it helps clarify where an employee with questions should go for the best answers.  Also, please remind employees that most answers to their questions can be found either by browsing our website AzASRS.gov and/or logging into their secure myASRS account.

by Nathaniel Brengle, Strategic Communications

This article appeared in "Employer Relations News" (Q4-2018), a digital publication of the ASRS

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